Shipping Policy

Delivery Timeline

We aim for a specialized and sanitized delivery of RUFU products within the shortest possible time. International orders typically arrive within 2 weeks. However, delivery times can vary based on available slots, order type (normal/fast track), and seasonal demand.

Customs & Duties

Understanding Customs Duty: Customs Duty is a tax imposed on international goods. Each country enforces its own laws and tariffs based on the shipment's origin, value, and quantity. Customers are responsible for any customs charges upon delivery.

Regarding Customs Charges: RUFU uses reliable carriers like DHL, ensuring compliance with local customs regulations. We strive to prevent additional shipping fees or customs duties for our customers, as per local regulations.

Recipient Responsibility: Customs authorities determine applicable duties based on shipment details. It's crucial to note that not all goods are subject to duties, and the receiver isn't typically responsible for these charges.

Refusal of Delivery

If a customer refuses a delivered package, resulting in return:

  1. Deductions from Refund: RUFU reserves the right to deduct:
    • Initial shipping costs
    • Return shipping expenses
    • Any imposed taxes or duties upon return
  2. Abandoned Packages: Failure to respond in time leading to package abandonment and destruction at the destination will negate refund claims.

Note for Clarity

For precise delivery time frames, contact info@RUFU.FASHION.